Shipping, Returns and Exchanges

Shipping

(International Orders - See below)

We process all domestic shipping free of charge. 
All shipping is processed via USPS, UPS or FedEx and tracking numbers are provided at check out. 
Expedited shipping (overnight) is available at check out for a fee of $35. 
International shipping is available at checkout for a fee of $65. 
If you have any questions before placing your order, please feel free the email us at
hello@ocean-and-main.com
 

Returns

No problem.  We want you to love your ocean+main purchase.  If one of our items isn't quite right, we are happy to refund or exchange the item within 30 days of purchase.  

FINAL SALE items, unfortunately, can not be returned.  Flash Sale items can be exchanged, but not returned. 

To process a return (you know this part), the item must be unused,  in the same condition that you received it and in the original packaging.  A receipt or proof of purchase is also required.  An email confirmation or the receipt received in your package is proof enough for us.   

The return address is:
834 S. Broadway Suite 507
Los Angeles, CA  90014

Once your return is received, inspected and approved, we will send you an email to notify you of your refund.
Your refund will be processed and applied to your credit card or original method of payment.

Final Sale items, unfortunately, cannot be returned.  If an item is final sale, it will be listed as final sale at check out.

Exchanges

If you need another size and we have it on-hand, we will be happy to exchange it for you.  We will replace items if they are defective or damaged. If you need to exchange the same item for a different size, please send us an email at hello@ocean-and-main.com and we will get back to you with availability.

Shipping of Returns and Exchanges

You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

International Shipping

Q: Do you ship to my country?

A: Yes, we’ve partnered International Checkout.  To place an order, simply add the items you wish to purchase into our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You will then be able to select your billing and shipping country.

Q: How long does it take for orders to get to my country? 

A: International Checkout provides two shipping options:

Please note that transit times are estimated and do not include any delays caused by customs. 

Q: What payment methods do you accept? 

A: International Checkout is offers a secure payment portal for Visa Card, MasterCard, Discover Card, American Express, JCB Card, Diner's Club Card, PayPal and Bank Transfer. Visa Card, MasterCard, and JCB Card payments

will be processed in your local currency.

Q: How much does it cost to ship to my country?

A: To determine the cost of shipping and handling to your destination, please follow these steps. No personal or payment information will be required and you will not be obligated to place an order.
  1. Select and add all of the items you wish to purchase to the shopping cart and select the “International Checkout” button.
  2. Select your payment method (the payment method you choose will not affect the cost of shipping and handling).
  3. Select your billing and shipping country.
  4. Select your shipping method (Standard or Priority) and whether you would like to prepay duties and taxes.
  5. You will see an all inclusive price for all of the costs associated with your order, including delivery.

Q: Do you accept returns or exchanges for international orders?

A: Yes, we accept international returns, but all shipping costs of the returned items are the responsibility of the customer and we do not reimburse or cover the cost of the return. 

Please forward to support@internationalcheckout.com any other customer inquiries such as:
Our Customer Service team is available via phone from 6:30 AM to 6:30 PM
PST:USA and Canada Toll Free:  +1.866.682.0641
USA Phone +001.818.855.5200
Australia Phone : +61.28003.4685
Denmark Phone : +45.369.50312
Finland Phone : +358.(02)3619.0437
Hong Kong Phone : +852.8175.6057
Ireland Phone : +353.1443.3715
Japan Phone : +81.50553.46826
Mexico Phone : +52.558.421.8266
New Zealand Phone : +64.9889.0408
Sweden Phone : +46.4069.35779
UK Phone: +44.20.8133.2436

We have Live Chat available for customer inquiries from the hours of 12:00 AM to 6:30 PM PST.Please email us at  

tracking@internationalcheckout.com

 

to update our team regarding orders that we have placed on your site on behalf of our mutual international customer such as:
  • out-of-stock items
  • back-ordered items
  • canceled items or orders
For any questions regarding your account or an escalated issue, please reach out directly to merchantrelations@internationalcheckout.com. Thank you!

Mailing address:

International Checkout
7950 Woodley Ave, Suite C
Van Nuys, CA 91406