Shipping, Returns and Exchanges
Returns and Exchanges
To start a return or exchange, please read our policy below, visit our return center here and follow the simple steps.
PLEASE NOTE: ALL SALE ITEMS ARE FINAL SALE. NO EXCHANGES, NO REFUNDS, NO RETURNS. NO EXCEPTIONS.
While returns are unavoidable for an online business, we work hard as a sustainable brand to reduce our impact on the planet. We provide detailed descriptions and sizing information for each style to ensure you receive the product that is right for you. We are proud to use sustainable packing materials, but shipping back and forth and the wear and tear on the garments has a substantial impact on the planet. We know these values are important to you, too, and we encourage you to reach out before you purchase if you have any questions.
Besides, returning can be a hassle!
If, however, one of our FULL PRICE items isn't quite right, we are happy to refund or exchange the item within 21 days of purchase. Please carefully read our return policy below:
1. All returns must arrive within 21 days of purchase
2. A non-negotiable $5.00 restocking fee will be applied to each item returned. While shopping online is convenient, the toll returned products takes on the planet and our product is immense. It takes our team considerable time and effort to process, press, refurbish, refold and repackage items that are returned. Our goal is to refurbish items to their original condition so they can be sold to another customer who can enjoy receiving them in the same, perfect condition and same thoughtful packaging.
3. All items must be in their original condition and packaging
4. The original packing slip or return slip must accompany the return
5. Returns that arrive in unsellable condition will be subject to a cleaning and restocking fee of $50. This means that your refund will be less $50. Garments subject to the $50 restocking fee include garments that arrive with visible marks and stains, pet or human hair, deodorant stains, fragrance/perfume aroma, garments that have been clearly worn or laundered.
6. Garments subject to the restocking fee are at the sole discretion of ocean+main.
7. If the garment arrives in altered, unsellable, unrepairable condition no refund will be offered and the garment may be sent back to you.
8. All refunds are less shipping. The cost of return shipping TO ocean+main is the responsibility of the customer and will be deducted from your refund. Outbound shipping to the customer is not refundable and will be deducted from your refund.
9. All refunds will be less any package protection and carbon offset purchased by the customer at checkout.
10. If your return is approved, we will notify you by email of the refund.
11. Refunds will be applied to your original form of payment less shipping.
12. Once your item physically arrives in our facility, it could take 3-5 days to process and up to 14 days for payment to credit back to your original form of payment.
12. FINAL SALE items can not be returned, refunded or exchanged. If an item is FINAL SALE, it will be listed as final sale on the website and on your packing slip.
To start a return, visit our return center here and follow the simple steps.
Shipping
We process domestic shipping free of charge for orders over $700.00.
Expedited shipping (2nd Day and Overnight) is available at check out for a fee and you choose that option at check out.
EXPEDITED SHIPPING REQUESTS (OVERNIGHT OR 2 DAY) MUST ARRIVE BY 12:00PM PST to be processed the same day. Otherwise, they ship the following day. Please note, the shipping quote provided by UPS of 1 - 2 days is BUSINESS DAYS. We cannot guarantee Saturday delivery.
Our shipping department is open M-F so please consider the timing when ordering expedited shipping.
International Shipping
Exchanges
If you need another size and we have it on-hand, we will be happy to exchange it for you. We will replace items if they are defective or damaged.
If you need to exchange the same item for a different size, please follow the prompts in the RETURN CENTER, or, send us an email at hello@ocean-and-main.com and we will get back to you with availability.
Shipping of Returns and Exchanges
If you choose to return outside our return center portal, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Studio Services
We love being part of the Los Angeles creative community! We are always welcome our local costume designers and wardrobe stylists to pull for photoshoots, televisions shows, movies and more. Please reach us directly at hello@ocean-and-main.com for a studio pull. As part of Studio Service policy, a credit card is required for the pull, pulls must be returned within 5 days, and, as we are a small brand focused on small batch production with limited inventory, we charge a 20% restocking fee for each pull. Merchandise not returned in 5 days or returned in non-sellable condition will be charged the full retail price of the garment.
Price Adjustments
If a full price item you purchased goes on sale within 1 week of your purchase date, we will provide you a price adjustment for the difference. If you see the price change and are within the 1 week of the purchase date, please reach out to be considered for the price adjustment. Price adjustment requests on purchases prior to 1 week before the markdown date will not be honored. Price adjustments will only be made on full price items. A price adjustment will not be honored if the item was purchased was already reduced and on final sale.
